Refund policy

At My Kinda Furniture, we want you to be satisfied with your purchase. We understand that there may be situations where a return or refund is necessary. This Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds are accepted.

By placing an order with us, you agree to the terms outlined below.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions listed below.

To be eligible for a return, the item must:

Be unused and in its original condition
Include all original packaging, accessories, and documentation
Be free from stains, damage, or signs of misuse
Be accompanied by proof of purchase or order confirmation

Returns that do not meet these requirements may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return or refund unless they arrive damaged or defective:

Custom-made or special-order furniture
Clearance or final sale items
Floor models or display items sold as-is
Mattresses, pillows, bedding, and other hygiene-sensitive products
Gift cards

Please review your order carefully before completing your purchase.

Damaged or Defective Products

We carefully inspect every order before it leaves our store. However, if your item arrives damaged or defective, please notify us within 48 hours of delivery.

To help us process your claim, please provide:

Your order number
A description of the issue
Clear photographs of the damage
Photos of the packaging, if applicable

Once your request has been reviewed, we will determine the most appropriate solution, which may include:

Replacement of the damaged item
Repair, where applicable
Store credit
Full or partial refund

Order Cancellations

Orders may be cancelled before they are processed or prepared for shipment.

If your order has already entered processing, manufacturing, or shipping, cancellation may not be possible or may be subject to cancellation or restocking fees.

Special-order and custom furniture cannot be cancelled once production has begun.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be issued to the original payment method whenever possible.
Processing times may vary depending on your payment provider or financial institution.
Shipping charges, delivery fees, assembly fees, and installation charges are generally non-refundable unless the return is the result of our error.

Exchanges

If you receive a damaged, defective, or incorrect product, we will gladly arrange an exchange, subject to product availability.

Exchange requests should be submitted as soon as possible after delivery.

Delivery Refusals

If a delivery cannot be completed because:

Incorrect delivery information was provided
The furniture does not fit through entrances or stairways
No one is available to receive the delivery
Delivery instructions were incomplete

Additional delivery charges or restocking fees may apply.

Customers are responsible for ensuring that purchased furniture can be safely delivered into their home or business before placing an order.

Manufacturer Warranty

Many products sold by My Kinda Furniture are covered by manufacturer warranties.

Warranty claims are handled according to the manufacturer's terms and conditions. While we are happy to assist customers throughout the warranty process, warranty approval is determined by the manufacturer.